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Yes. Download the SmartTruckRoute app from the Apple app store and try it free of charge for 48 hours from the time you create your first route. No credit card information is required.
Go to Menu > Contact Us and enter your comment in the space provided. You will also find our email, and phone number listed. Typically we reply within 24 hours.
(1) Try using the Alternative Route. Menu > Driver Assists > Alternative Route > On.
(2) Consider switching the routing settings from the default of "Quickest" to either Shortest or Prefer Freeways. You can also allow or avoid toll roads. Please note that changing the options may increase your route length substantially. After creating a route, double check the routing. In addition to seeing the route on the screen, click the Navigation Panel at the bottom of the screen to reveal the route details screen which will show you the maneuver list.
(3) Report the route to our team for investigation. Menu > New Route > select the middle icon Star on top of the road > tap the route you wish to report, select "Report Route" > Press Send.
The Quickest Route setting (Most commonly used) will choose the fastest route, regardless of mileage or distance. This is normally the most economical route. The Shortest Route setting will choose the route with the shortest distance, regardless of speed, and may result in more turns. Prefer Freeways will create a route that minimizes State Highways, and favors Interstates which will result in longer routes for shorter distances.
No, updates are free for both maps and program.
You can view maps and investigate the menus free of charge. There are no advertisements on the driving screen and no annoying pop ups. Your privacy is also protected. You can also try the app before you buy. See Question #1. We are based in the U.S. and have a substantial staff of the best programmers in Cambridge and Boston areas. Once you pay the subscription fee, there are no additional fees to route or use the app.
Yes, you may use a bluetooth headset for phone calls, however for music and for SmartTruckRoute navigation audio you need a headset that supports A2DP (Advanced Audio Distribution Profile). It is best to establish the connection to the headset before you activate the SmartTruckRoute app.
Normally the app will only reroute if you miss a turn. Here are some items to check if you feel you are being rerouted excessively.
(1) Your GPS position may be faulty (see #11 below). (2) Increase the distance in the automatic reroute setting. Menu > Driver Assists > Reroute > there are 4 settings under this category. Start with the first entry, tap the words to bring up the change menu. Increase from the default value of 120m to 200m to start. If you are still getting too many reroutes you can increase the number further. If you are missing turns, reduce the number until you feel it is right for you.
(3) If you are using an iPad, see question #40 below.
Tap the destination flag to obtain current weather information for the location. You can also view radar weather by selecting the radar icon towards the left of the map screen. Finally, you can show "Weather along the route", Menu > Driver Assists > Weather Along Route > On. Use View Route Details to see the weather description for each step of the route.
Yes, Please note that only one device can be active at a time. The system automatically gives 48 hours to “new devices” as a “free trial” when the device is not recognized in the system. This gives customers time to contact us.
If the system is not automatically switching between your devices, contact our support team (see #9 above) to obtain your personal activation link.
At times the iPhone position can "wander". SmartTruckRoute relies on the internal GPS function of the phone or tablet in order to provide accurate routing. Be sure to turn on Cellular Data service and WiFi to enhance your position. Position your device as close to the front of the vehicle with clear view of the sky in order to get the most accurate position. Turn SmartTruckRoute satellite status ON, go to SmartTruckRoute Menu > Program Settings > GPS > GPS Status > On so that you can see if the satellite icon turns green, yellow and red are not sufficient to navigate properly.
Yes. Use the Plus and Minus buttons on the left of the screen to zoom in and out. You can also press the Menu button to stop the navigation (the route will remain on the screen). Pan the map by swiping the screen. In addition, you can reveal the route details, then tap "Back" and that will put you back into the map mode. You'll need to press the green arrow at the bottom of the screen to resume Navigation.
Yes, select the reroute icon (circular arrow) on the top right of the map. It will still create truck friendly routes. You can also turn on Alternative Route under Driver Assists.
Yes, browse the map, tap and hold for a few seconds, a menu will appear allowing you to select whether you wish to Route To or Route From the selected point. Alternatively, tap on the "Origin" tab within New Route menu to create a new starting point. View the route by using the route details feature. Note that if you begin to move, the GPS will reroute you based on current position.
You may receive a data connection / internet error if during the time you attempt to create a route your data connection is momentarily lost. Normally we will attempt to contact our servers at least twice before displaying this message.
This message can also appear if your GPS connection is weak. Go to Menu > Program Settings > GPS > GPS Status > turn On the status feature. This will display a GPS icon on the bottom right of your map screen indicating whether you have a good GPS signal.
Be sure you keep WiFi turned ON under your Apple Settings. You do not need to connect to a wifi network but the setting must be ON to obtain accurate position from Apple.
Yes. View the maps using the satellite image option. Please note that Satellite and Hybrid view will consume more data than street view and will be slower. It's best to navigate using the standard view. Toggle the map view at the bottom left of the map screen.
Not currently. We rely on Apple maps for the background and we superimpose our truck routes on the top of those maps. To route around traffic you may want to change your settings from "Truck Quickest" to "Truck Shortest". You can also set an Avoid Point by long pressing the map. This will cause reroutes to avoid the area and still take you on truck friendly roads avoiding restrictions.
Yes. Type (or copy/paste) the coordinates in decimal form using a comma to separate. Example: 36.146483, -102.098945
(1) Long press the map screen. Tap the option "Show Restrictions". You will see dotted red lines for restricted areas. You can then long tap the square area and select "Clear Restrictions Display". (2) Change the route settings to one of the car settings (instead of truck settings), if the route can be created then you can be assured that there is some type of truck restriction such as a low bridge, weight restriction, or commercial vehicle restriction which prohibits the route from being created. Be sure to switch back to truck mode after you use the car mode.
Most likely this will not happen since we use Apple maps to determine the address. If you do not see the address, try to search by business name followed by the city and state. If you still need help, call your destination and ask them for an intersection (in other words you need the closest cross street).
Apple does cache maps so you are welcome to zoom in and out to store the maps you will need for a specific route. If you need to plan routes from other locations and you travel in areas where there is poor cellular coverage, you may want to consider one of the fully featured truck GPS such as the WorldNav Truck GPS models. Click here for the WorldNav store.
Yes. SmartTruckRoute avoids roads that have been reported by the authorities as being closed. Simple lane closures are not included, only roads that do not allow any traffic are avoided.
Use the iTunes restore function to re-install SmartTruckRoute. Be sure you have logged into the same iCloud account you used when you purchased the app. Use the Contact Us feature within the app if you need further assistance.

Please note that Android and Apple products are managed by two different companies that process the payments therefore you cannot transfer from one platform to another.

Your subscription will automatically cancel at the end of the term. Service is not automatically renewed.
Yes, if you would like to become a beta tester for new releases please use the Contact Us feature within the app and note in your message that you would like to use pre-release versions of the program.
Yes, we provide free assistance to you to help you integrate your application with truck specific navigation to provide a complete solution for your customers. See the api documentation at the SmartTruckRoute website under Resources.
If you are outside of the phone reception area maps might not get refreshed fast enough, however you can still see the route and directions for a short time. Also be sure you have activated the GPS feature on your phone, Settings:Privacy: Location Services:ALWAYS.
Use the Odometer function found in the Settings menu. Tap the Odometer entry to reveal or reset state mileage. Note that mileage is properly recorded when SmartTruckRoute is in the foreground. Mileage cannot be accurately tracked when the app is in the background. You can also enable IFTA reporting Menu > Account > Odometer > IFTA odometer report > On. Tap the blue information circle icon to learn how to login to your account.
Menu > Program Settings > POI Display > Show along route > On. Also scroll down and turn on the services you wish to see. You can create via points (ie stopping points) along your route by long tapping the point of interest or any location and selecting "route via". See the User guide for details. Menu > Help > User Guide . The guide is available on line here:
Yes. As long as you operate hands free, navigating with a smartphone or tablet is acceptable.
Routes automatically clear when you create a new route. To clear an existing route go to Menu > Clear Route.
Yes, be sure to allow background operation of SmartTruckRoute in the phone settings. Go to Apple Settings > Scroll down and select SmartTruckRoute > Location> ALWAYS. If you leave on "While Using" you will experience difficulties. Note that the odometer works when the app is in the foreground.
Click on the letter (i) in the circle to reveal information about that specific feature.
There are two Apple settings which should be turned on in order to hear sound in the SmartTruckRoute app.
(1) Apple Control Panel, toggle Do Not Disturb (Half Moon icon) setting to be OFF.
Swipe Up from any location (ie any app or any screen on the iPad) > The Control Panel settings menu will appear > The last item in the series of round buttons looks like a bell, tap to toggle Mute on/off. Be sure Mute is OFF. Turn off Bluetooth just to test the system. You can turn Bluetooth back on once you have a good connection.
(2) Turn SIRI ON.
Apple Settings > General > Siri > On.
Also, you may want to plug your device directly into the DC charger rather than the AUX port as some AUX ports do not properly play sounds from apps.
(3)Make sure SmartTruckRoute Voice Guidance is turned ON under Driver Assists.
Make sure you allow background operation of the SmartTruckRoute app so that the app will continue to navigate while you take your call. (See #32 for instructions). You can then switch back to SmartTruckRoute without losing your position or route.
Select Menu > New Route. Enter the address or the business name you wish to route to, then press Search. Select the destination from the search results. Notice the resulting pin on the map to verify you have selected the intentional destination. You can also use the microphone (icon found to the left of the space bar on the keyboard) to speak the address instead of typing. Once the address has been selected, press "Create Route".
Normally this type of behavior is due to loss of cellular connection or very low memory (which is extremely rare).
(1) Please force quit all other apps. (This is done by pressing the home button twice quickly, to reveal all running programs, swipe up on all other programs until only SmartTruckRoute is running. Later you can see which app might be pullling extra memory and then run all the other apps).
(2) The icon not changing to navigation normally means you are not locked in to the GPS signal (or the strength is too low). Please make sure you have turned on Location Services under iPhone Settings. Also be sure you have the Cellular data option turned on.
(3) Make sure you have the latest iOS installed. Apple Settings > General > Software Update
(4) Delete unneeded files such as photos, videos, music. For details you can see sites such as this one to learn exactly how to check the space available on your phone or tablet and how to remove big files.
(5) Turn on diagnostic reporting. On your phone or iPad tap Settings > Privacy > Diagnostics & Usage, select Automatically Send, and Turn On Share with App Developers.
(6) Finally, you might want to the delete the app and re-install. You won't have to pay again.

Night mode is now built in to the Apple iOS operating system. Select Night Shift.

Furthermore, it is recommended to use the Apple built in settings to automatically dim the screen at night.
Apple Settings > Display & Brightness > Auto-Brightness (On).

SmartTruckRoute can be closed like any other Apple iPhone app. Here's one article that is concise.
You must use an iPad that has cellular service rather than wi-fi only iPads as those iPads do not offer a true GPS position and will result in erratic display. You can experiment with using an external GPS if desired but we do not provide technical support for any external GPS receivers. You are welcome to use a wifi only iPad for trip planning purposes only.
Use the via point and avoid point features of the app to create routes that match your permitted routing. See the user guide for details.

Yes, we offer assistance in providing documentation to support you. Please submit the information through existing channels for registered users. We will need to know the origin and destination of the trip, as well as the location of where the ticket was issued. If our database does not contain the restriction most likely one of the local or state agencies did not provide the information to mapping companies. Sometimes there are local changes and signage which is not reported and/or well positioned. While we do not reimburse, we will do our best to help you fight the ticket.

Yes. Click here to view or download a copy of the SmartTruckRoute iPhone / iPad user guide. The guide is also available directly in the app. Menu > Help > User Guide.
SmartTruckRoute is very efficient. It uses about 2 gigs of data per month if you use navigation 8 hours a day, 20 days a month.

Yes. Developers can send (or push) destinations directly to the SmartTruckRoute app from their own apps or dispatch systems.