Smarttruckroute Android FAQ logo
Yes. Program that you downlowded, whether it is smarttruckroute or smartrvroute, will allow you to do routes every day from 1 to 2 pm EST and between 1 and 2 am EST.
Support is available via email:, please include your phone number when you send an email in the event that one of our customer service representatives needs to contact you via telephone.
To reach our technical support line please call 617-542-6220
You can also reach us via text messaging 724-901-1115 and via Skype. Our Skype handle is smarttruckroute
To download our newer SmartTruckRoute Version 2 tap here. The same subscription will work on the original SmartTruckRoute and SmartTruckRoute Version 2.
tap here to see the latest pricing plans for the best Android in-cloud navigation app for truck drivers. You can easily place the order using your credit or debit card for the desired subscription. The plans work out to a few cents per day.
Yes. The user guide can be downloaded and viewed here: Android SmartTruckroute Manual or copy from
Switch settings from Quickest to Shortest. Check if you have avoided tolls. This option might increase your route length substantially.
The Quickest Route setting (Most commonly used) will choose the fastest route, regardless of mileage or distance. The Shortest Route setting will choose the route with the shortest distance, regardless of speed, and may result in more turns. Prefer Freeways will create a route that minimizes State Highways, and favours Interstates which will result in longer routes for shorter distances. You can also use our features of avoid and via. They can be generated by pressing on designated locations on the map
No, updates are free for both maps and program. You can download new program smarttruckroute II from -here-. To learn about the differences between the 2 apps please see -here
You can view maps and investigate the menus free of charge. This application is not advertisement supported (so no annoying ads on the screen when you are driving). We are based in the U.S. and have substantial staff of some of the best programmers in Cambridge and Boston areas. Once you pay the subscription fee, there are no additional fees to route or use the app.
Yes, you may use a blue-tooth headset for phone calls, however for music and for SmartTruckRoute navigation audio you need a headset that supports A2DP (Advanced Audio Distribution Profile)
Yes, any 3.5mm portable stereo audio out speaker can be used.
Our engineers investigated this issue and found that there are many sites and apps that experience difficulty with HTC ONE on TMobile network. To solve the problem, go to your phone settings, select "network" and switch from "LTE" to "GSM 4" or "GSM3".
Support is available via email:, please include your phone number when you send an email in the event that one of our customer service representatives needs to contact you via telephone.
To reach our technical support line please call 617-542-6220.
You can also reach us via text messaging 724-901-1115 and via Skype. Our Skype handle is smarttruckroute.
Our company recommends using My Data Manager . This app is free and it has ability to show you which program using how much data.
To use less data:
1. Turn traffic off, turn weather off and turn auto zoom off when you do not need to use those options.
2. Turn off Satellite images, as they consume a lot of data. Use mostly when you approaching your destination.
3. Turn 3g/4g data off altogether after you get the route and just use navigation panel and route to get to your destination.
4. To learn exact number of megabytes used please open SmartTruckToute, then go to Menu, then Settings, then tap on Data Usage
5. Using conservatively data connections drivers reporting use less than 1 gig of data for smarttruckroute. Most of the phone plans give you more than 2 gigs of data
6. A route cannot be created without being connected to the internet. We use our big servers to optimize your route based on all the reports from employees and your fellow drivers.
7. Maps are stored on your phone as you travel. Maps are very compact.

Throttling Data:
Verizon now offers data plans with no overage charges. Ask for"Safety Mode" from Verizon, it is a free service. Verizon will automatically slow down your internet speed instead of charging you extra for data. This is a very useful feature for navigation. Check it out at Verizon Here. T-Mobile and AT&T have similar data throttling plans.
Accurate GPS position requires that you turn on Standalone GPS Service on your phone. It is also strongly recommended to turn off wi-fi service as that may conflict with data service and degrade position accuracy. Finally, be sure to position your phone or tablet such that it is close to the windshield. Before creating a route, check to see if your position is accurate. For Tablets that use wifi to communicate to the hotstop we recommend to turn off mobile network location based on wifi and only use GPS Location Services for positioning.
Our restrictions are based off of road signs. If your dimensions are greater than the state's load limit, please use extra caution when planning your route.
Yes, After you create a route you can use avoid or via to create the desired route. You can also change from Truck Quickest to Truck Shortes.
Create a route to your final destination and then add a via to the route. The via will be your starting point of your trip that is not from your present position. The portion of the route you are interested in will be from the VIA to the final destination. The VIA portion of the route will be in different color.

You may receive a data connection / internet error if during the time you attempt to create a route your data connection is momentarily lost. Normally we will attempt to contact the server at least twice before displaying this message.
You can request to extend your subscription of smarttruckroute to 1 year or to 3 years within the first 48 hours.
In addition to the standard Google voice Android based phones and tablets can use any other text to speech voices found through Google Play such as Ivona and SVOX. This WIKI article givesstep by step instructions for selecting and configuring voices on Android systems. To change voice go to Android System then Language and input then Text-to-speech options and select your voice and speech rate. Listen to the built-in example before saving options selected.
If you cannot hear any voice try to restore it using free app SoundAbout.
Yes. View the maps using the satellite image option.
Yes. Traffic overlay option is built in to the maps. To route around the traffic you may want to change your settings from "Truck Quickest" to "Truck Shortest". You can also press on the location you want to avoid and designate it as area to be avoided by your new route.
Change the route settings to one of the car settings (instead of truck settings), if the route can be created then you can be assured that there is some type of truck restriction such as a low bridge, weight restriction, or commercial vehicle restriction which prohibits the route from being created.
Your tablet needs to have GPS chipsets on its CPU board. You have to have fully functional GPS on your tablet to use hotspot generated on your phone. You can use GPS Test app to verify if you have fully functional gps.
Most likely this will not happen since we use Google, which is the largest address search engine in the world. If you do not see the address, try to search by business name or the zip code. You might also try the built-in voice recognition, perhaps it will find a better match. If you still need help, call your destination and ask them for an intersection (in other words you need the closest cross street). To search for an intersection, start with Google maps, select the point you wish to become your destination, select SmartTruckRoute as the navigation app choice. Please also notice, that you can search for an intersection by typing "STREET1 at STREET2, CITY, STATE"
The GPS will try to route you to the closest road even if it is an access road, therefore drive closer to the desired road to be used when exiting the parking area, then create the route.
Enter the length of your trailer. The mapping data is based on road signage.
Download and view the user guide for Favorites here How to use and transfer favorites in SmartTruckRoute.

You can easily save a destination by name by using the favorites menu. Select the destination, tap and hold, a menu will appear. Select "Add to Favorites", at that time you will be prompted to enter a "Label", that will be the name you wish to use to store the point.

SmartTruckRoute Save Favorites
You can edit a favorite by pressing your finger on the favorite entry, then select Edit. Remember to sync your favorites in case you need to replace your phone. Use the green circular two arrow icon to sync your addresses and favorites.
SmartTruckRoute Sync Favorites
Your favorites can be backed up and restored using the same circular two arrow icon located next to the search bar. The screen shot above has a circle around the Favorites tab and the circular sync icon. Favorites are stored on your the Google Drive associated with your phone in the folder called SmartTruckRoute.

Another option to store favorites is to use the contact list on your phone or tablet to store the address. Example: Create a contact called TeleType, enter the address (44 School Street, Boston, MA 02108). To navigate to this contact tap on the third (people) icon, when prompted select SmartTruckRoute as choice of app for navigation.

To save your favorites when you are ready to transfer your phone information
1. Go to the Favorites tab.
2. Tap the green sync arrow icon (on the top right next to search)
3. Select Backup

To restore your favorites on the same phone or on your new phone
1. Go to Tab favorites
2. Tap the green sync arrow icon
3. Select Restore

If your new phone is using a different email address from your orignal phone or if you are a fleet manager and want to"push" the favorites to another driver, follow the procedure below:

Transferring from Phone 1 to Phone 2 Using Different Email Addresses

1. Using a desktop or laptop computer, open the Google Drive of Phone 1
2. Select the file SmartTruckRoute/favorites.way and rename to favorite.way.txt
3. Right click on the file and select Open With/Connect more apps and select app called Drive Notepad
4. After installing Drive Notepad editor open file favorite.way.txt and copy entire contents of the text file
5. Close Google drive of Phone 1
6. Open Google Drive of Phone 2
7. Go to SmartTruckRoute/favorites.way and rename to favorites.way.txt
8. Right click on the file favorites.way.txt and open.
9. Paste addresses stored in the Clipboard from Phone 1 to Phone 2. 10. Save favorites.way.txt on the Google Drive of Phone 2.
11. On Phone 2, activate the SmartTruckRoute app, Select Favorites tab, Tap Sync icon, tap "Restore".
12. All favorites should now appear on Phone 2.
Yes. While using SmartTruckRoute, enter the Latitude and Longitude coordinates such as 42.1234,-71.4567 directly into the address field and press Search, the coordinates will be interpreted, select the result (there will be only result listed) as your destination. You can send an email of the format or to navigate to an address or to a location
Yes. You can use one of the free conversion sites such as SCADALink Locator to convert LSD coordinates into Latitude and Longitude for use with SmartTruckRoute. Copy the resulting Latitude and Longitude coordinates such as 42.1234,-71.4567 directly into the address field and press Search, the coordinates will be interpreted, select the result (there will be only result listed) as your destination.
No, you cannot download all the maps, however if you do shorter routes you may be able to keep a few maps in the memory. By keeping the maps "in the cloud" and using your phone or tablet you will always have access to the most up to date maps. Another advantage of "map cloud storage" is that routes can be completed instantly. If you need to plan routes from other locations and you travel in areas where there is poor cellular coverage, you may want to consider one of the fully featured truck GPS such as the WorldNav Truck GPS models. tap here for the WorldNav store
Yes. SmartTruckRoute provides a free compilation service that organizes all the state reports of highway construction. tap here for the list
Install SmartTruckRoute for truck specific navigation. Use any of the following third party apps to find rest areas, truck stops, and weigh stations.

My DAT Trucker Services, Appavenger TruckStops and Truck Stops Pro, My Pilot, AllStays Truck Stops and Travel, and Allstays Rest Stops.

For RV routing we recommend RV Camps Locator-Free App. Once you find a camp that you are interested then tap on the camp you want then select directions/navigation Once you select Navigate you will be prompted for the navigation program you wish to use. Select SmartTruckRoute or SmartRVRoute.
Bad Idea. Before you reset your phone please contact your phone company and request assistance on how to remove files you do not need. Factory resetting your phone will result in the need to re-activate your SmartTruckRoute subscription (which can take up to one full business day to re-activate).
Yes, if you plan to use more than one device you would need to purchase a subscription for each device. In the case where you swap your device (due to upgrade or malfunction of the phone) you can request a subscription transfer. (See separate FAQ for subscription transfer).
You can re-assign your subscription to another Android device (you cannot transfer to or from iPhone).
Google and Apple do not share funds paid to them.
There is no transfer of subscription between Android and Apple devices. This transfer only possible within the Android platform form one Android phone to another.
You cannot have same subscription running on multiple devices

To transfer subscription to a new Android phone or tablet to another Android or Android Tablet:
1. Install the most recent SmartTruckRoute on your new phone. (tap the Download tab on this site for the latest app).
2. Attempt to create a truck route. At this point a message will appear on the screen indicating that you need to purchase the app.
3. Instead of purchasing, select the option called Already Paid - Reactivate. Use the self service form to accomplish the re-activation.
You will need to provide your order number and the email address that you used when placing your original order. Your subscription will be transferred at no charge. In order to transfer the subscription to a new phone you must use a unique email address for each subscription. Therefore, if you have more than one truck, and you want to use multiple phones, be sure to buy the app using a unique email address and also retain your order ID from the email that is automatically sent to you when you place an order. Use this link to have the order emailed to you.
No. Android and Apple products are managed by two different companies that process the payments therefore you cannot transfer from one platform to another. You are welcome to transfer within the same OS, so if you have an Android phone and an Android tablet you can transfer between them. If you have an iPhone subscription you can use on all of your devices that sync with iTunes, so you could for example use both the iPhone and an iPad.
We cannot transfer accounts from Android to iOS.
To protect your privacy, Google does not attach your personal information to the SIM card to the physical device (i.e. your phone) because if it is sold your data would be released. Just as you need to activate Google email every time you do a hard reset, you need to activate SmartTruckRoute. Check the previous question for instructions on re-activating your subscription.
Yes, if for any reason you are not satisfied with the application you can request a refund within 48 hours of your download and specify the reason for the refund request. Be sure to reference your order number. Your credit card payment will be fully refunded. Note that the Truck Routing subscription will be cancelled and you will no longer be able to obtain routes. You can however re-purchase the application at a later date. Remember, current subscribers receive free updates. We also do not renew subscriptions automatically. We do not have your credit card on file as all transactions are processed securely directly through banks. To request a refund tap or click here.
Yes. If you would like to become a beta tester please email your request to and be sure to include your name, and phone number. When beta testing opportunities arise, we will contact you.
Yes, we provide free assistance to help developers to integrate their applications with smarttruckroute to obtain a complete solution for their customers. Contact us with your request by emailing to Please consider becoming one of our partners by filling out our Partner Application Form.
Yes, dispatchers and developers can push destination coordinates to the SmartTruckRoute app by following these examples:

1) Address Search: Brings up Address Search View and uses the text after "q=" as the search query.

2) Route: Directly routes to the lat/lon after "@" and uses the text after "daddr=" as the destination label.,+MA@42.3581,-71.0636

3) Sending multiple destinations: In the same email include multiple links.
email,-71.0636 or text compressed version
email,-74.0059 or text compressed version

4) Send multiple destinations within the same link via email or text
or text compressed version
You can also send an optimized or non optimized route with stops directly from SmartTruckDispatch
Each link went sent can be hyperlinked to have a better appearance
5) More detailed documentation on the possible route request please download code from here
6) Example of sending a route directly from one Android Application or a Web page to SmartTruckRoute. Code is "ttrp://,-71.087143" send code from here
7) Example of sending a route directly from one Android Application or a Web page to SmartTruckRoute with truck parameters and configuration. Code is "ttrp://,-71.607620&vehConfig=us,162,636,102,80000,0,5,1,1" send code from here
8) Example of sending a route directly from one Android Application or a Web page to SmartTruckRoute with intermediate stops Code is "ttrp://,8900NW35thLn_Doral_FL33172@25.8072391,-80.3392561&vaddr=WP2,2425PrincessAnneRd_VirginiaBeach_VA23456@36.7522145,-76.054795&daddr=WP3,5681KingsportDr_Atlanta_GA30342@33.9096952,-84.383362" send code from here
The following downloadable code will allow a developer to do one of four things:
1) Check if SmartTruckRoute is installed.
2) Download SmartTruckRoute from GooglePlay.
3) Launch SmartTruckRoute
4) Launch SmartTruckRoute with a route.

Please download java code from here
Please download SmartTruckRoute Route Protocol from here

Recommend to clear cache and data of your App.

To clear the cache and data from an Android app:
1. Press your device's Home button.
2. Press your device's Menu button.
3. Tap Settings.
4. Tap Application Manager.
5. Scroll to find the app you want to clean up, then tap the app icon.
6. Tap Force Stop.
7. Tap Clear Data.
8. Tap Clear Cache.
SmartTruckRoute relies on the phone (or tablet) to provide an accurate GPS location. It is very important that you synchronize the time on your device with the local phone company. To improve and test position accuracy, see the following suggestions:
1. Be sure the GPS location is turned on and the TIME on your phone is set up for where you are currently located. (The accuracy should be within one minute). Make sure the time is set up by the cell provider automatically for the highest precision. Make sure your Location Services are set to be ON. If Location Services is already ON then toggle it OFF and then ON again. Using the Settings menu of the phone or tablet. select Location Services and make sure that "Stand Alone GPS" service is turned ON.
2. To obtain a faster position fix, go to the Android Settings, under Location and Mode select "High Accuracy".
3. Turn WIFI ON to to enable the initial position to be obtained faster.
4. If you are still not certain that it is your phone that does not provide an accurate position, we recommend that you download the following free app from Google Play: GPS Test This app will clearly allow you to verify the functionality of the GPS on your phone (or tablet).
5. Make sure the icon of GPS on the top of your phone's home page bar is not blinking. A blinking icon indicates that your position is not precise enough to navigate.
6. Under Settings, Location Services, Activate All options to assist GPS in finding your location.
7. Download this app: GPS Status & Toolbox. This app will clearly allow you to verify the functionality of the GPS on your phone (or tablet). You need at least four satellites to be in view for an accurate position.
8. Position your phone close to the windshield of your vehicle for better reception. Please keep in mind that GPS devices operate in "Line of Sight" and that means there should be no obstruction between the back of your phone and the sky. With no obstructions you will see over 6 satellites, but buildings and bad weather might hinder GPS reception. GPS reception depends on the settings of the GPS installed on your phone. Please check the Location settings on your phone. If you're struggling to get your position fixed in a built-up area, try to move your phone closer to the windshield.
9. To improve the quality of GPS reception on some Samsung phones you can tighten the screws on the back inside frame under the back panel.
10. We recommend that it is best to keep your phone charging while navigating. GPS chipset works best when the phone or tablet is being powered.
11. If the number of satellites stays at "0",try toggling the GPS Location setting from ON to OFF and then back to ON.
Yes, tap and hold for a couple of seconds, an orange arrow and dot will appear at that point and a menu will appear at the bottom of your screen. Select "Route to this location".
Yes. As long as you operate hands free, navigating with smartphone is acceptable. Case of California v. Spriggs, Fresno appellate court per judge Kent Hamlin "The law also does not prohibit hands-free use. A law implemented in January allows hand-free navigating, voice calls and texting, though only if a driver uses voice-operated applications that allow them to navigate, dictate, send, and listen to the device in the car."
Actually the turn instructions are not extra. We insert these instructions only when there is a possibility that you will get off the route due to the fact that the exit is on an angle such that you might consider the portion as a part of a freeway continuation, or if there is a change in the name of the roadway.
That depends. We do allow "fuzzy" logic. Try for example to type in 171 TrAmont St, Boston, MA and you will see that we will find 171 Tremont St, Boston, MA. If you type tttrewmont st, Boston, MA most likely we will not find Tremont street. If you want to make sure you are using our"fuzzy" logic to the full extent, then try to say the name of the street by pushing microphone.
You can text to us by sending message to 724-901-1115
Press on the screen for 1 second and address of the location pressed will appear.
With GPS Quick Lock on, accuracy of your GPS at the start will be lower. The accuracy will be lower most likely for the initial 5 to 10 min till GPS will get full lock position with 4 GPS satellites.
Create a route, then long tap the map screen at the location where you want the route to pass through or avoid. Select avoid or via point on the menu. Up to 10 via or avoid points can be present on any created route. To remove via or avoid point tap on a point and select remove or use small icon on the right side of the screen to do the same.
If you need to enter multiple via points for deliveries, you can use our free web service at to enter up to 10 points and have the points optimized for most efficient route and then sent directly to SmartTruckRoute saving you the effort of organizing the points and creating the route.
Please visit our facebook
Our sweb site SmartTruckDispatch allows not only to send multiple points to your smarttruckroute android phone, but also allows you to optimize the stops for truck quickest before you send them out.
To add address to the favorites press and hold your finger on the address.
We recommend to use our new SmartBusRoute app. Contact support at 724-901-1115 for assistance.
Towards the bottom of the SmartTruckRoute map display tap the exclamation sign triangle and report the issue. For truck-stops and weigh-stations tap the category called "Other". Please include a comment including your phone number so that when we are investigating the concern we can contact you if we have questions. Thank you.
1. Phone rings.
2. Answer the phone
3.Turn speaker on.
4. Push and hold home button
5. Switch back to navigation.
6. Continue talking while navigating.
tap back the button while you are in navigation or other mode. Back button usually locates next to your home button.

1. Cause: Damaged Samsung Voice
Solution: Update Samsung voice or switch to Google voice in Text to Speech option

2. Cause: Outdated System that needs to be updated from Google play
Solution: Go to Google Play and install updated Google Play services

3. Cause: Bad install
Solution: Uninstall smarttruckroute and install it again from Google play. There is no charge for that

4. Cause: Not enough power coming through charger
Solution: Make sure your phone is getting charged. In some cases we have reports that charges attached to the phones purchased from the 3rd parties do not supply enough charge to support Phone Data and Phone GPS. Make sure your charger is at least 1.5 to 2 amps.

5. Cause: Running out of space
Solution: SmartTruckRoute occupies very little amount of space as all of our maps reside in the Cloude. To save space on your phone we recommend to uninstall packages from your phone that you do not need any longer

6. Cause: Unknown
Solution: Text about your problem to 724-901-1115

7. Cause: Updates to other apps done during the navigation
Solution: Allow updates to be done over wifi only. Please check this link 8. Cause: Scrambled Preferences
Solution: Uninstall SmartTruckRoute and install it again. Do not forget to backup your favorites with double circle icon on the Favorites Page

9. Cause: Scrambled phone operatin system
Solution: Contact your phone company to learn how to do full factory reset to refresh system on your phone.

Yes, we offer assistance in providing documentation to support you. Please submit the information through existing channels for registered users. We will need to know the origin and destination of the trip, as well as the location of where the ticket was issued. If our database does not contain the restriction most likely one of the local or state agencies did not provide the information to mapping companies. Sometimes there are local changes and signage which is not reported and/or well positioned. While we do not reimburse, we will do our best to help you to fight the ticket.

Your can obtain Updated Google Play Services from The Google Store
To see when you subscription expires go to Program Settings, then scroll down to "Subscription" and tap on "Subscription" title. Check expiration under title "Subscription Status"

To correct the problem with voice, first open smart-phone settings, next select Language and Input, next select Text-To-speech option, then reselect Preferred TTS engine, then next select Listen to an example. Please also make sure that within smarttruckroute program settings Voice is checked

Yes. SmartTruckRoute supports HazMat truck routing and even allows you to specify one of the nine levels of HazMat when creating routes. The HazMat selection choice can be found in Program Settings under Vehicle Settings.

Yes. To maintain the privacy of our users we can show you their location approximated to within a mile. No driver or truck IDs are displayed. Truck locations are updated daily. Please tap here to see the latest positions of drivers navigating and requesting truck routes.

SmartTruckRoute has a built-in option to track unlimited number of vehicles. The price to track a vehicle can be obtained here

The information about our vehicle tracking system can be obtained here

Our tracking system provides most advanced technology to track your vehicles.

Features of tracking include:

  • Dash Board Interface

  • Selection of Mapping Platforms

  • Ability to communicate with a driver

  • Historical fleet data

  • Driver ID selection

  • Exceptionally low pricing.

  • Ability to send load destinations from Central Station to a driver.

The SmartTruckRoute app now supports smartwatches based on Google Wear. Drivers can download the free companion smartwatch app and receive an extra warning in advance of a turn as well as a warning when you approach a weigh station.

Go to SETTINGS of your phone then ACCESSIBILITY then tap on INVERT COLORS .
Note that some phones might not offer this option and some phones might need to have an OS update in order to activate the Invert Colors option.

When your phone rings while you navigate with smarttruckroute do following:
1. Click on the phone's screen and answer the call
2. Click on Speaker Icon of your phone app screen so that voice will come through the phone speaker and be amplified
3. Click on the back button on the bottom of the screen
4. As your phone back in navigation screen of smarttruckroute you can navigate and talk at the same time

Please click on video to see how answering the phone while navigating with the SmartTruckRoute works.

You can navigate without a data connection. The time you need connection is when you create a route or reroute. Once connection terminated or lost your route stays on the phone and directions still working. The map on the background will start disappearing. Please our question 11 on how to minimize data usage

Please go to Settings on your smartphone, then tap on Applications Manager then hit Menu and do Reset All Preferences. In most cases this solves many issues that accumulated due to the conflicts of different apps on your phone.
To change the font in navigation panel you need to change your system font.

1. Tap the app drawer icon from the home screen.
2. From the displayed list, tap the Settings icon.
3. From the Settings window, in the left pane, tap the Display option.
4. From the right pane, under the Font section, tap the Font size option.
5. On the opened Font size window, tap to select the appropriate radio button to set the desired font size.
United States
United Kingdom
Download and install White and Yellow Pages. Search for your favourite place or a person. Once found click on the waypoint on the map and select SmartTruckRoute as a program to take you there.
On google play search for "Truck Odometer State Reporting". Install the app on your mobile device and then restart your smarttruckroute app or better yet restart your phone. To view present miles see Navigation Panel. To view the report go to SmartTruckRoute Program Settings.
Once you create a route go to Menu/Route Details and click on the "Share" icon on the upper right. This option will let email or find other way to share or print your route. Most often used way to print would be to email your route to your PC and then print from there.
To send your present position, please press on the navigataion screen. Next to the address of your location you will see "Share" icon. Click on it and select a way you want to dispatch your present position.